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Utilities

New Online Customer Portal


Nicholasville Public Utilities is excited to offer our customers online access to their utility service information!

With the Customer Portal you will be able to:

  • View and pay your current bill
  • Access your monthly usage history
  • Sign up for eBilling to receive bills via email
  • Manage multiple accounts from one place
  • Access other account information
Click here to enroll in the Nicholasville Public Utilities Customer Portal (Online Bill Pay)

CLick here for Customer Portal and Online Bill Pay enrollment instructions.


Nicholasville's award-winning utilities system provides reliable electric, water and sewer services within and adjacent to the city.

City of Nicholasville Utilities

Customer Service:
601 North Main Street
859.885.9473

24-Hour Emergency Line:
859.885.7305
(weekdays after 4 p.m.
and weekends)

Electricity: The electric department purchases wholeale power from Kentucky Utilities and distributes it to approximately 6,800 customers through the utility's transmission and distribution system.

Water:The water system consists of an intake pumping facility, a water treatment plant, a high service pumping facility, and transmission and distribution system. The treatment plant serves approximately 14,500 retail customers and two wholesale customers, with a capacity of 7 million gallons per day (mgd). The treated water transmission and distribution system consists of a grid of mains ranging from 2 to 24 inches in diameter and has a total elevated storage of 1.5 million gallons. For the annual drinking water quality report click here.

Sewers: The sanitary sewer system, serving approximately 11,500 customers, consists of a 4.1 MGD wastewater treatment plant (Jessamine Creek Environmental Control Facility), 14 pump stations and a collection system comprised of a network of gravity sewers and force mains.

System Improvements

Major capital improvement projects include:

  • JCECF Expansion
  • 24" Water Transmission Line"
  • 201 wastewater facilities plan
  • Brookview Phase 2
  • Lone Oak storm sewer rehabilitation
Completed projects include:
  • Brookview phase 1
  • Orchard Bypass

For city ordinances relating to utility services, click here.

517 North Main Street · Nicholasville, KY 40356 · Phone: 859.885.1121 · Fax: 859.881.0750 · Email: info@nicholasville.org
Copyright © 2009-2021 The City of Nicholasville. All rights reserved.